Thank you for visiting our website, and reviewing our privacy policy. 

This privacy policy sets out how Digital Generics Limited uses and protects any information you give us when you use this website. Please read this carefully and completely to understand our practices regarding your personal data based on GDPR regulations.

Digital Generics Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used following this privacy policy.

Collection of your personal information

Personal information is data that may be used to identify or contact a single individual. All personal information is collected lawfully and following the Data Protection Act 1998 and GDPR regulation. We collect, process, and use your personal information to provide and operate the service. Personal data is any information that may identify you and includes your name and email address.

We collect information from you through the contact us form.

We will only request necessary information from you, and we will do our utmost to ensure that your personal details remain secure, accurate, and up to date. Any saved information is stored safely on our servers, with the latest security systems in place.

The personal information we may collect includes, but is not limited to:

  • Name
  • Telephone number
  • Email
  • Message

Please learn that if you disclose your sensitive information or personally identifiable data on the public message boards on our Website, or social media pages, this information can be viewed, collected, and used by other people for any purpose. We do not have any control over, nor do we accept any responsibility for, the way in which your personal information is used if you choose to share it publicly.

Your data may be collected when:

  • You communicate with us or make an inquiry

We process your personal data to provide you with the requested Service for administration and to fulfill our contractual obligations to you and under the law. 

Collection and use of non-personal information

Digital Generics Limited may also automatically gather certain non-personal data from anyone who visits Digital, such as:

  • IP address
  • Search queries used
  • Domain name
  • Operating system
  • PC, Tablet, or Mobile
  • Browser type
  • Browser version
  • Web pages visited on our site
  • Usage times on each page
  • Referring websites
  • Cookies


A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We are fully committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have established suitable physical, technical and managerial procedures to safeguard the information we collect online.

Links to other websites and third parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Retention of data

We will retain your personal data only for as long as is necessary for the purposes set out to provide your services or other services that you have elected. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

Transfer of data

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. This is done to perform the services that you have selected on this website. Your consent to these terms and conditions represents your agreement to this transfer.

We will take all steps necessary to ensure that your data is treated securely and in accordance with this data security and GDPR requirements policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of data

Disclosure for law enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Legal requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights of Digital Generics Limited
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you cannot change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please use the contact us page.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Data usage and service providers

Any personal data you submit will be retained by us for as long as you use the website or service and for as long as is necessary to comply with our obligations to you and following the law as well as to comply with our record-keeping and audit obligations. Any data that you may submit may be retained for a longer period of up to 6 years for legal requirements stipulated by the government. All personal Data is stored securely under the principles of the Data Protection Act 1998 and GDPR regulation.

We regard your personal data as confidential and only share it if you provide your consent or if we are legally required to disclose it or pursuant to this Policy. Unless we are obliged or permitted by law to do so, personal data will not be disclosed to third parties contrary to this Policy.

We do not send random marketing e-mails to personal e-mail addresses.


We may use third-party Service Providers to monitor and analyze how users behave on our website. As an example:

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor how people use our website and the time spent on each of the webpages etc. This data may be shared with other Google services.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

Changes to this policy

We may change this privacy policy from time to time. If we make any changes to this policy, we will change the “last updated” date below. We encourage you to check this Policy whenever you use to understand how your personal information is used. By accepting the privacy policy during registration or by visiting and using the site, you expressly consent to our collection, use, and disclosure of your personal information in accordance with this privacy policy.

Contact us

If you have an inquiry or concern about our privacy policy, or you want to enquire about or request a copy of any of your personal data held by us, please contact our data protection officer using one of the following methods:

Use our contact us page,

or by Post:

Digital Generics Limited
17 King Edwards Road, Ruislip
London HA4 7AE
United Kingdom

Last updated date: November 24th, 2022